1) This General Refund Policy (along with the specific booking / cancellation conditions set out in the offer and as outlined below) sets out the circumstances in which Luxury Escapes may provide refunds to our Members ("Member" or "you") in respect of an offer.
2) A request for a refund must be submitted via the form located on the Contact Us page of the Luxury Escapes Website. All Members requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy.
3) In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, Luxury Escapes may, in its absolute discretion, refuse a refund request. Luxury Escapes is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.