1) If the item does not meet your expectations you may send it back to us but item must be in good condition and resellable within 7 days.
2) Big Skinny products are covered with 60 days warranty from the day they were bought, when used under normal conditions and not damaged. Workmanship warranty does not cover normal wear and tear, neglect or accidents.
3) Cashback/points will be awarded in 60-90 days.