1) Cashback rate for new customers is up to 8% while for returning customers, cashback is up to 6%.
2) If in the unlikely case that you are not satisfied with the freshness of your order or the condition of any of our items, kindly contact us and we will gladly replace or refund your money.
3) Flowerstore.ph strives to deliver your special gift in a timely manner while also ensuring the quality of the flowers used for your arrangement. To achieve this, we may substitute certain flowers based on availability. We make sure that blooms used as substitutes will be as similar as possible to the original.
4) We ensure that materials used for packaging follow the same theme or category and are of equal value to the original design.