1) We pride ourselves in the quality of our products and dedication to customer satisfaction! To guarantee this, we allow a period of 365 days to return or exchange your purchase.
2) Once we review your Return and Exchange request, we will have our courier, Ninja Van, come by your location to pick up the item(s). Once we have the item(s) on hand, we will then process your request and send the item(s) back to you. The whole process will take 7 to 10 business days for Metro/Mega Manila and Provincial Areas.
3) Should you prefer for a cash refund, indicate this using our input box and someone from our team will contact you on how to process your refund. The time frame for the refund process is 7 to 10 business days for Metro Manila and Provincial Areas.
4) Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.