1) We will replace an item that was returned to us provided that the recipient informed us within 48 hours of receipt of the goods through email or call for any of the following reasons: • Incorrect Item • Damaged and Defective Items • Unmet Product Specifications
2) You may cancel your order three days prior to the delivery date. You must send us a request for cancellation through email at email@example.com.
3) Orders cannot be cancelled once they have been designed and are on delivery, or if the delivery has been attempted and cannot be completed as the recipient is unavailable.
4) Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.
5) Returned items reported late by the merchants, and have cashback already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.