Merchant Terms

1. Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered.
2. In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product.
3. Razer reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.
4. Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.
5. Cashback/points will be awarded in 60-90 days.