Merchant Terms

1. LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item. Items that can be returned/refunded or exchanged within 30 days.
2. For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address.
3. Returned items reported late by the merchants, and have cashbacks already credited to the user may lead to deductions in future cashback disbursements to reflect the late merchant adjustment.
4. Cashback/points will be awarded in 60-90 days.